Terms of Service
1. The service
Brandwarden ("we", "us") provides reviewed brand rules and approved assets to connected AI assistants. ChatGPT or Claude may create content with its own tools; a Brandwarden build is optional. Brandwarden also offers supported build, check and certificate services whose results describe their scope. The service is provided to the organization that creates an account (the "Customer") and to the people it authorizes ("Users").
2. Accounts
The Customer is responsible for the accuracy of account information, for keeping credentials confidential, and for the actions of its Users. Owners may add and remove Users at any time.
3. Customer content
Brand guidelines, fonts, logos, templates and the content Users create remain the Customer's property. The Customer grants us a limited license to process this content solely to provide the service. We do not use Customer content to train models. The Customer must hold the rights needed for its uploads and use. Uploading a font does not authorize its distribution: an owner must separately approve the rights to share its file through a connected host.
4. Subscriptions and payment
New paid plans are available only when this deployment has an approved selling catalog. The current availability and prices appear on the pricing page and in the plan flow before a purchase. Existing subscriptions and purchased credits retain their recorded terms unless the Customer approves a change. Trials do not automatically create a paid subscription. Billing method, allowance, seat rules, cancellation and refund terms follow the offer shown for that subscription or purchase; this draft does not replace an existing agreement.
5. Acceptable use
The Customer will not use the service to infringe third-party rights, to circumvent font or software licenses, or to attempt to access other customers' data. Certificates attest that a file matched the Customer's published specification at the time of certification; they are not a warranty of the content's accuracy or legality.
6. Availability and support
Availability and support commitments depend on the Customer's agreement. No additional service level is promised by this draft. Support is available by email.
7. Retention and deletion
Built files are retained for download for 30 days by default. Requests held before building because of capacity or plan limits may retain their full input for up to 30 days, until resumed, discarded or expired. The Customer can discard saved requests and, after resolving subscription requirements, delete its workspace in Settings. Deletion revokes access and removes workspace database records; object cleanup is attempted immediately and retried if interrupted. Minimal audit records, provider billing records and backups may remain as described in the Privacy Policy. The Customer should export needed records before deletion. Copies already delivered to another host are governed by that host's policies.
8. Warranties and liability
The service is provided "as is". To the fullest extent permitted by law, our aggregate liability is limited to the fees paid by the Customer in the twelve months before the claim. Neither party is liable for indirect or consequential damages.
9. Changes and contact
We may update these terms; material changes will be announced in the console and by email at least 30 days in advance. Questions: legal@brand-warden.com.